Terms of Use & Sale

Welcome to Kovane.

These Terms of Use & Sale (“Terms”) govern your access to and use of the Kovane website (the “Site”), including purchases of products and any related services, features, tools, or content made available through the Site.

Throughout these Terms, “Kovane,” “we,” “us,” and “our” refer to the business operating the Kovane online store.

References to “you” and “your” refer to any visitor, customer, purchaser, or other person accessing or using the Site.

Our ecommerce store is operated using Shopify's platform, which provides technology and infrastructure that enables us to offer and sell our products online.

These Terms apply together with any policies expressly incorporated into them, including our Privacy Policy, Refund Policy, Shipping Policy, and any promotion-specific conditions displayed at the time of purchase.

By accessing the Site or submitting an order, you agree to be bound by these Terms.

1. Eligibility and Use of the Site

The Site is intended for lawful personal use.

By accessing the Site or placing an order, you represent that you are at least 18 years old or otherwise have the legal capacity required to enter into a binding agreement in your jurisdiction.

You may not place an order if:

• you do not agree to these Terms;

• you lack the legal capacity to enter into a binding agreement; or

• applicable law prohibits you from accessing the Site, purchasing our products, or using the Services.

If you allow a minor under your supervision to access the Site using a device or account under your control, you remain responsible for that access to the extent permitted by law.

When we request information from you, including during checkout or account registration, you agree to provide accurate, complete, and reasonably current information.

You are responsible for maintaining the confidentiality of any login information associated with your account and for activity conducted through that account.

You may not sell, transfer, rent, assign, or otherwise make your account available for unauthorized use by another person.

We may restrict, suspend, or terminate access where we reasonably believe the Site is being misused, compromised, or accessed in violation of these Terms.

2. Kovane Products

Kovane offers consumer products, including work socks and other apparel, accessories, or related products that may be introduced from time to time.

We make reasonable efforts to represent our products accurately through descriptions, images, videos, sizing information, and other materials displayed on the Site.

However, product appearance may differ slightly depending on factors including:

• lighting;

• photography;

• screen calibration;

• monitor or mobile-device settings;

• manufacturing tolerances;

• material variations; or

• packaging updates.

Minor variations in color, stitching, texture, material appearance, dimensions, packaging, or other non-material characteristics do not necessarily indicate that a product is defective.

We may modify, improve, replace, or discontinue products at any time.

We may also introduce updated product versions, change packaging, modify specifications, restrict quantities or geographical availability, temporarily remove products from sale, or discontinue products entirely.

The appearance of a product on the Site does not guarantee continued availability.

3. Product Information and Intended Use

Product descriptions and other information provided by Kovane are intended to help customers understand the general characteristics and intended use of our products.

You are responsible for selecting products, sizes, quantities, and styles that are suitable for your individual needs.

Unless expressly stated otherwise, Kovane products are ordinary consumer products.

They are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, injury, or medical condition.

Kovane products are also not intended to replace professional medical advice, medical treatment, prescription products, medical footwear, occupational safety equipment, or specialized protective equipment required for a particular workplace.

References to characteristics such as comfort, cushioning, breathability, durability, support, fit, moisture management, odor management, or similar product benefits should be interpreted within the context of normal consumer use and the specific product information provided on the relevant product page.

Individual experiences may vary according to footwear, working environment, activity level, fit, frequency of use, washing method, personal preference, and other circumstances.

4. Orders and Acceptance

Products displayed on the Site constitute invitations for customers to submit orders and do not necessarily constitute binding offers by Kovane.

Adding an item to your shopping cart does not reserve that item.

When you submit an order, you are making an offer to purchase the selected products at the total displayed during checkout.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may review orders before fulfillment for legitimate reasons including payment authorization, suspected fraud, inventory availability, pricing errors, unusual quantities, shipping restrictions, incorrect customer information, suspected resale activity, or other operational or security concerns.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary and permitted by applicable law.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded using the appropriate payment method.

5. Order Details and Customer Responsibility

You are responsible for reviewing your order carefully before submitting it.

This includes checking the product selection, size, quantity, delivery address, billing information, email address, payment details, and any promotional code applied.

Please ensure that all information submitted during checkout is complete and accurate.

Once an order enters processing or fulfillment, changes or cancellation may no longer be possible.

Where we are able to accommodate an order modification, doing so remains subject to operational availability and is not guaranteed.

Unless expressly authorized by Kovane, purchases made through the Site are intended for personal or household use.

We may restrict or cancel orders that reasonably appear to have been placed primarily for unauthorized resale, redistribution, or commercial export.

6. Pricing

Prices displayed on the Site may change at any time before an order is submitted.

The price applicable to your purchase is generally the price displayed during checkout when you submit your order, subject to correction of obvious or material errors.

Depending on your country or location, your total purchase price may include or exclude sales tax, VAT or similar taxes, shipping fees, handling fees, customs duties, import charges, or other governmental fees.

Charges collected directly by Kovane will generally be displayed during checkout where applicable.

Customs duties, import taxes, brokerage fees, or similar charges that are not collected by Kovane remain the customer's responsibility unless we expressly state otherwise.

7. Promotions and Discount Codes

Kovane may offer discounts, bundles, promotional pricing, free-product offers, seasonal campaigns, or promotional codes from time to time.

Each promotion may be subject to separate conditions, including start and end dates, product exclusions, geographical restrictions, minimum purchase amounts, maximum quantities, customer eligibility requirements, one-use limitations, or restrictions on combining promotions.

Unless expressly stated otherwise, promotional codes and discounts have no cash value.

Promotional offers may not be combined unless the Site specifically allows them to be combined.

We may reject or cancel promotional use that reasonably appears to involve fraud, automation, duplication, manipulation, abuse, or activity inconsistent with the intended purpose of the promotion.

If an offer is affected by a material technical, pricing, or configuration error, we reserve the right to correct or withdraw that offer where permitted by applicable law.

Where promotion-specific terms conflict with these general Terms, the specific terms presented for that promotion will govern the promotion concerned.

8. Payment

Orders must be paid using one of the payment methods made available during checkout.

By submitting payment details, you represent and confirm that:

1. the information you provide is accurate;

2. you are authorized to use the selected payment method;

3. you authorize the applicable transaction amount to be charged; and

4. sufficient authorization or funds are available to complete the transaction.

Payments may be processed by third-party payment providers.

Kovane does not control every decision made by banks, credit-card issuers, payment networks, payment processors, fraud-prevention services, or other financial intermediaries.

A transaction may therefore be declined, delayed, held, or reviewed by a third party outside our direct control.

We are not responsible for fees independently charged by your bank, card issuer, payment provider, or currency-conversion provider.

9. Shipping

Available shipping methods and estimated delivery information may be displayed on the Site or during checkout.

Unless expressly stated otherwise, shipping and delivery timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs inspections, customs clearance, public holidays, transportation disruptions, local delivery conditions, incorrect addresses, unusually high order volume, or other events outside our reasonable control.

We will make reasonable efforts to process and dispatch orders in accordance with the information provided on the Site.

A delay does not automatically entitle the customer to compensation except where required by applicable law or our published policies.

10. Delivery and Tracking

You are responsible for providing a complete, accurate, and deliverable shipping address.

If delivery cannot be completed because the information provided by the customer is incorrect, incomplete, inaccessible, or otherwise unsuitable for delivery, additional handling or reshipping charges may apply where legally permitted.

Tracking information may be provided once it becomes available from the applicable carrier or logistics provider.

Carrier tracking systems operate independently of Kovane and may occasionally display delayed, premature, incomplete, or inaccurate scan information.

If you believe a package is missing, materially delayed, damaged, delivered incorrectly, or otherwise affected by a shipping problem, you should contact Kovane as soon as reasonably possible so that we can investigate the shipment.

11. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by the Kovane Refund Policy available on the Site.

Our Refund Policy forms part of these Terms.

Customers must follow the instructions and eligibility requirements described in that policy when requesting a return, refund, replacement, or exchange.

Nothing in these Terms is intended to eliminate any consumer right that cannot legally be waived.

Where mandatory consumer-protection law provides additional rights beyond our standard policies, those mandatory rights continue to apply.

12. Intellectual Property

The Kovane Site and the materials made available through it are owned by, licensed to, or otherwise lawfully used by Kovane and the relevant rights holders.

Protected materials may include the Kovane name, trademarks, logos, slogans, product names, product designs, photographs, videos, graphics, illustrations, advertising creative, written copy, product descriptions, packaging, icons, website layouts, graphical elements, downloadable material, and other original content.

These materials may be protected by copyright, trademark, trade dress, design, unfair-competition, and other intellectual-property laws.

Accessing the Site or purchasing a Kovane product does not transfer ownership of any intellectual-property rights to you.

All rights not expressly granted are reserved.

13. Use of Kovane Content

You may access and view Kovane content for ordinary personal, non-commercial shopping purposes.

Unless you have received our prior written authorization, you may not commercially copy our product photography, reproduce our videos, republish substantial portions of our written content, duplicate product pages, reproduce our advertising materials, copy our packaging or branding, create confusingly similar branding or storefronts, distribute unauthorized copies of Kovane materials, falsely imply that you are affiliated with Kovane, remove intellectual-property notices, or commercially exploit our content.

Public availability of content on the Site does not create an implied license to use that content for commercial purposes.

14. Customer Reviews, Feedback and Submissions

You may have opportunities to submit reviews, testimonials, comments, photographs, videos, suggestions, feedback, questions, or other material to Kovane.

You retain any ownership rights you already hold in content you submit.

However, by voluntarily providing content to us, you grant Kovane a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, adapt, format, publish, distribute, display, communicate, and promote that material for legitimate business purposes, including marketing, advertising, customer communication, and product improvement.

Where permitted by law, this license may continue after you stop using the Site.

By submitting content, you represent that:

• you have the right to provide it;

• it does not unlawfully infringe another person's rights;

• reviews presented as personal experiences reflect genuine experiences;

• it does not knowingly contain materially false or misleading information;

• it does not contain malicious software or unlawful material; and

• any legally required disclosure concerning compensation, incentives, or material relationships has been made.

We may review, moderate, refuse, edit, or remove submissions where reasonably appropriate.

We are not required to publish every review or submission we receive.

15. Prohibited Conduct

You may use the Site only for lawful purposes.

You may not use or attempt to use the Site to commit fraud, conduct unlawful transactions, use stolen payment credentials, impersonate another person or organization, infringe intellectual-property rights, distribute malware or harmful software, attack or interfere with our systems, gain unauthorized access to accounts or systems, bypass security controls, interfere with checkout functionality, harvest personal information unlawfully, transmit spam, harass or threaten another person, manipulate promotions, interfere with other customers' use of the Site, or engage in any activity prohibited by applicable law.

We may implement reasonable technical, security, or operational measures intended to protect Kovane, customers, service providers, and the Site against fraud, scraping, automated misuse, cyberattacks, or other abusive behavior.

16. Automated Access

Automated access to the Site may be restricted where it could interfere with website performance, security, intellectual-property rights, customer privacy, or legitimate business operations.

Unless expressly authorized by Kovane, you may not use bots, crawlers, scraping tools, autonomous agents, extraction software, or similar automated systems to systematically collect, reproduce, monitor, or commercially exploit information from the Site.

You may not bypass CAPTCHAs, rate limits, access controls, authentication measures, anti-bot systems, or other technical protections.

We may restrict automated traffic that we reasonably determine threatens the integrity or operation of the Site.

17. Third-Party Services

The Site may use or provide access to services operated by third parties.

These services may relate to ecommerce infrastructure, payment processing, fraud prevention, analytics, advertising, customer support, order tracking, fulfillment, shipping, communications, or other functionality.

Third-party services may be governed by their own terms and privacy policies.

Kovane does not necessarily own, operate, supervise, or control those independent services.

We are not responsible for third-party websites, products, content, or services solely because they are linked to or integrated with the Site.

18. Shopify

The Kovane online store uses Shopify technology.

Shopify provides ecommerce infrastructure that enables Kovane to operate the Site and offer products online.

Products purchased from Kovane are sold by Kovane and not by Shopify.

To the extent permitted by applicable law, Shopify is not responsible for Kovane's obligations relating to the sale, fulfillment, quality, delivery, return, refund, or use of Kovane products.

Shopify may process information relating to your interaction with the Site as necessary to provide its services.

Additional details about how personal information is processed are available in our Privacy Policy and, where relevant, Shopify's own privacy documentation.

19. Privacy

Our collection, processing, storage, and use of personal information are addressed in the Kovane Privacy Policy.

We may rely on service providers located in different countries to operate aspects of our business, including hosting, ecommerce infrastructure, payments, analytics, advertising, fulfillment, logistics, security, and customer service.

Your information may therefore be processed by service providers in jurisdictions outside your place of residence where permitted by applicable law.

Please review our Privacy Policy for additional information.

20. Important Legal Notice

THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, EXCLUSIONS, WARRANTY DISCLAIMERS, AND DISPUTE-RESOLUTION PROCEDURES THAT MAY APPLY TO YOU. PLEASE READ THESE TERMS CAREFULLY.

CERTAIN DISPUTES BETWEEN YOU AND KOVANE MAY BE REQUIRED TO BE RESOLVED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN THROUGH A JURY TRIAL, CLASS ACTION, CLASS ARBITRATION, COLLECTIVE PROCEEDING, OR OTHER REPRESENTATIVE ACTION, UNLESS YOU VALIDLY OPT OUT OR APPLICABLE LAW PROVIDES OTHERWISE.

BY PLACING AN ORDER THROUGH THE KOVANE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND ANY POLICIES EXPRESSLY INCORPORATED INTO THEM.

You may not purchase or obtain products through the Site if:

(a) you do not agree to these Terms;

(b) you are under 18 years of age or otherwise lack the legal capacity necessary to enter into a binding agreement; or

(c) applicable law prohibits you from accessing the Site, using the Services, or purchasing products offered through it.

The arbitration provisions referenced above are described in greater detail in the Dispute Resolution and Individual Arbitration section below.

21. Availability of the Site

We aim to keep the Site available and functioning properly, but uninterrupted access cannot be guaranteed.

The Site may temporarily become unavailable due to scheduled maintenance, emergency maintenance, infrastructure updates, software problems, service-provider outages, telecommunications failures, cybersecurity incidents, unusual demand, or events outside our reasonable control.

We may modify, update, suspend, replace, or discontinue features of the Site where reasonably necessary.

22. Errors and Corrections

We aim to provide accurate product, pricing, shipping, and promotional information.

Nevertheless, errors may occasionally occur.

Such errors may involve prices, discounts, promotions, product descriptions, specifications, availability, shipping charges, delivery estimates, or other Site information.

Where legally permitted, we reserve the right to correct errors when discovered.

If an error materially affects an order you have already submitted, we may contact you, correct the relevant information, cancel the affected order, issue a refund, or provide another appropriate remedy depending on the circumstances.

23. General Website Information

Information published on the Site is provided to assist customers and may be modified as our products and business evolve.

While we make reasonable efforts to maintain useful and accurate information, we do not guarantee that every piece of general informational content will always be complete, current, or free from error.

Binding commitments regarding a specific transaction are determined by the applicable order information, product details, promotional conditions, and policies in effect at the relevant time.

24. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ITS CONTENT, AND RELATED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Except for warranties expressly provided by Kovane or rights that cannot legally be excluded, Kovane does not make additional express or implied warranties concerning uninterrupted availability, error-free operation, compatibility with every device or system, continuous access, freedom from every technical defect, or suitability for purposes beyond those expressly described.

To the fullest extent permitted by applicable law, implied warranties that may otherwise apply are excluded or limited to the maximum extent legally permitted.

Nothing in these Terms limits a mandatory warranty, statutory guarantee, or consumer right that applicable law does not permit us to waive.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

Subject to that restriction, and to the fullest extent permitted by law, Kovane and its owners, affiliates, officers, directors, personnel, contractors, service providers, suppliers, agents, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the Site, the Services, or products purchased through the Site.

This may include, where legally permitted, lost profits, lost revenue, lost savings, lost business opportunities, loss of data, or other indirect economic losses.

These limitations apply regardless of whether a claim is characterized as arising under contract, negligence, tort, statute, strict liability, or another legal theory.

Where liability cannot legally be excluded but may legally be limited, our liability will be limited to the maximum extent permitted by applicable law.

26. Responsibility for Your Conduct

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable costs arising directly from your material breach of these Terms, fraudulent activity conducted by you, unlawful use of the Site, infringement of another person's rights, or malicious activity conducted through your account.

Where legally permitted and reasonably required, you agree to cooperate with Kovane in responding to third-party claims arising from such conduct.

27. Suspension and Termination

We may restrict, suspend, or terminate your access to the Site where reasonably necessary, including where we believe that you have materially violated these Terms, fraudulent activity has occurred, the security of the Site is threatened, another person's rights are being infringed, payment abuse has occurred, or continued access could expose Kovane, customers, or third parties to legal, financial, operational, or security risks.

Termination of access does not eliminate obligations or liabilities that arose before termination.

Any provisions that by their nature should survive termination will continue to apply, including provisions regarding intellectual property, payment obligations, customer submissions, limitations of liability, dispute resolution, arbitration, and other accrued rights or obligations.

28. Changes to These Terms

We may modify these Terms from time to time.

Changes may be made to reflect changes to the Site, new products or services, operational developments, changes in service providers, security requirements, changes in law, or changes to our business practices.

The most recent version will be published on this page together with its applicable update date.

Where required by applicable law, material changes will be communicated using an appropriate method.

Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms for future use of the Site.

The version applicable to a completed purchase will generally remain the version in effect when that transaction occurred, except where applicable law requires otherwise.

29. Severability

If any provision of these Terms is determined by a court, arbitrator, or other competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permissible.

If necessary, the invalid or unenforceable portion will be severed without affecting the remaining provisions.

The rest of these Terms will remain in effect.

30. No Waiver

If Kovane does not immediately exercise or enforce a right under these Terms, that does not constitute a permanent waiver of that right.

A waiver relating to one breach or circumstance does not automatically constitute a waiver relating to another breach or circumstance.

31. Assignment

You may not assign, transfer, delegate, or otherwise transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

Kovane may assign or transfer its rights and obligations in connection with a corporate reorganization, business restructuring, merger, acquisition, asset sale, transfer of business, change of ownership, or similar commercial transaction, subject to applicable law.

32. Dispute Resolution and Individual Arbitration

32.1 Agreement to Resolve Disputes Individually

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW CERTAIN DISPUTES BETWEEN YOU AND KOVANE MAY BE RESOLVED.

Except where prohibited by applicable law or where you validly opt out as described below, you and Kovane agree that covered disputes will be resolved through binding individual arbitration rather than through a lawsuit before a judge or jury.

This arbitration agreement is intended to be interpreted broadly.

It includes, to the fullest extent permitted by law, disputes or claims arising out of or relating to these Terms, access to or use of the Site, products offered or purchased through the Site, orders, payments, promotions, advertising, communications, shipping, delivery, returns, refunds, privacy, customer service, or the relationship between you and Kovane.

Covered claims may arise under contract, tort, negligence, statute, regulation, fraud, misrepresentation, consumer law, or another legal theory.

32.2 Federal Arbitration Act

To the fullest extent legally applicable, this arbitration agreement and questions regarding its interpretation, applicability, enforceability, or formation will be governed by the U.S. Federal Arbitration Act (“FAA”) rather than state laws governing arbitration.

The use of the FAA for the arbitration agreement does not eliminate any substantive legal right or consumer protection that cannot lawfully be waived.

32.3 No Jury Trial

Where a dispute is subject to binding arbitration, both you and Kovane waive the right to have that dispute decided by a judge or jury in court.

An arbitrator, rather than a judge or jury, will resolve the dispute subject to the terms of this arbitration agreement and applicable law.

32.4 Individual Claims Only

To the fullest extent permitted by applicable law, arbitration must take place solely on an individual basis.

You and Kovane agree not to pursue covered claims through class actions, class arbitration, collective proceedings, representative proceedings, consolidated arbitration involving unrelated parties, or proceedings in which one person seeks relief on behalf of other individuals.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual's claim, except where applicable law requires otherwise.

32.5 Informal Resolution Before Arbitration

Before beginning arbitration, the party raising a dispute should first make a reasonable attempt to resolve the matter informally.

A customer may contact Kovane at:

support@getkovane.com

The notice should provide sufficient information for us to understand the dispute, including where reasonably applicable:

• the customer's name;

• the email address associated with the order;

• the relevant order number;

• a description of the issue; and

• the resolution being requested.

Both parties agree to make reasonable good-faith efforts to resolve the dispute before commencing formal arbitration.

32.6 Arbitration Procedure

If a covered dispute cannot be resolved informally, either party may initiate binding arbitration in accordance with this section.

The arbitration will be conducted by a neutral arbitrator in accordance with applicable arbitration procedures and law.

The arbitrator will have authority to award any individual remedy or relief that would otherwise be available under applicable law, subject to the limitations contained in these Terms to the extent those limitations are legally enforceable.

The arbitrator's decision may be entered and enforced by a court with appropriate jurisdiction.

32.7 Arbitration Opt-Out

You may opt out of the arbitration provisions contained in this Section 32 by sending us written notice within 30 days after the date on which you first become subject to these Terms.

Your opt-out notice must clearly state that you wish to opt out of Kovane's arbitration agreement and should include:

• your full name;

• the email address used for your Kovane account or order, where applicable; and

• a clear statement that you are opting out of the arbitration agreement.

The notice must be sent to:

support@getkovane.com

Validly opting out of arbitration will not affect the remaining provisions of these Terms and will not affect your ability to purchase from or use Kovane.

32.8 Rights That Cannot Be Waived

Nothing in this arbitration section is intended to eliminate, restrict, or waive any substantive consumer right, statutory protection, remedy, or procedural right that cannot legally be waived or subjected to mandatory arbitration.

If applicable law gives you a non-waivable right to pursue a particular claim in court or before a governmental or regulatory body, that right remains unaffected.

32.9 Severability of Arbitration Terms

If a portion of this arbitration agreement is found to be invalid or unenforceable, that portion will be severed or limited to the minimum extent necessary, while the remainder will continue to apply where legally permitted.

However, if the prohibition on class or representative arbitration is determined to be unenforceable for a particular claim in a manner that permits class-wide arbitration, then the agreement to arbitrate that particular class or representative claim will not apply unless otherwise agreed by the parties.

33. Entire Agreement

These Terms, together with the policies and conditions expressly incorporated into them, constitute the agreement between you and Kovane concerning use of the Site and purchases made through it.

They supersede prior communications or understandings concerning the same subject matter to the extent permitted by applicable law.

Nothing in this provision excludes any representation, obligation, or consumer right that applicable law does not permit us to exclude.

34. Headings

Section titles and headings are provided for convenience and readability only.

They do not alter, limit, expand, or otherwise affect the interpretation of these Terms.

35. Contact Information

Questions regarding these Terms or the Kovane Site may be sent to:

Kovane

Email: support@getkovane.com
Website: getkovane.com