Privacy Policy

Privacy Policy

Last Updated: September 12, 2026

This Privacy Policy describes how Kovane handles information relating to visitors, customers, and other individuals who interact with our online store, products, communications, and related digital services.

Kovane operates its ecommerce store using Shopify and may also work with payment providers, fulfillment partners, analytics services, advertising platforms, customer-support providers, and other vendors necessary to operate our business.

When this Policy uses the terms “Kovane,” “we,” “us,” or “our,” they refer to the business responsible for operating the Kovane store.

The terms “you” and “your” refer to individuals who browse our website, purchase our products, communicate with us, or otherwise interact with our services.

By interacting with Kovane, you acknowledge that your information may be processed as described in this Policy.

If another Kovane policy conflicts with this Privacy Policy specifically on the handling of personal information, this Privacy Policy will govern that privacy-related issue.

1. Information Covered by This Policy

For purposes of this Policy, personal information generally means information that identifies an individual, relates to an identifiable individual, or can reasonably be linked with a particular person or household.

Information that has been aggregated, anonymized, or modified so that it can no longer reasonably identify an individual is generally not treated as personal information.

The exact legal definition may differ depending on the privacy laws applicable where you live.

2. Information You Provide to Kovane

You may provide information directly to us when you:

  • place an order;

  • create or manage an account;

  • enter delivery or billing information;

  • subscribe to marketing communications;

  • contact customer support;

  • submit a review;

  • request a refund or return;

  • participate in a promotion; or

  • otherwise communicate with Kovane.

Information provided directly may include:

  • full name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • account details;

  • order information;

  • product preferences;

  • customer-service messages;

  • return or refund information; and

  • other information you choose to provide.

3. Payment and Transaction Information

When you make a purchase, information related to the transaction may be processed by Kovane and the payment providers supporting our checkout.

Depending on the payment method used, this may include information associated with:

  • credit or debit cards;

  • digital wallets;

  • billing details;

  • payment authorization;

  • transaction amounts;

  • payment status;

  • refunds; and

  • transaction identifiers.

Sensitive payment credentials may be handled directly by payment processors rather than stored by Kovane itself.

The information available to us depends on the payment provider and the services used to complete the transaction.

4. Your Activity on the Kovane Store

We may collect information about how you interact with our website and shopping experience.

This may include:

  • pages viewed;

  • products viewed;

  • products added to a cart;

  • products removed from a cart;

  • checkout activity;

  • purchases;

  • returns;

  • exchanges;

  • promotional interactions;

  • referral information;

  • session activity; and

  • interactions with website features.

This information helps us understand how customers use Kovane and how we can improve the shopping experience.

5. Device and Technical Data

When you access the Kovane website, certain technical information may be collected automatically.

Depending on your device and settings, this may include:

  • IP address;

  • browser type;

  • operating system;

  • device type;

  • network information;

  • approximate location derived from technical information;

  • unique device or browser identifiers;

  • referring website;

  • pages visited;

  • timestamps; and

  • interaction data.

We and our service providers may collect this information using cookies, pixels, tags, server logs, software development kits, or similar technologies.

6. Cookies and Similar Technologies

Kovane may use cookies and similar technologies to operate the website, remember preferences, understand traffic, analyze customer behavior, maintain security, and support advertising.

Some technologies are necessary for core website functions, such as:

  • maintaining your shopping cart;

  • supporting checkout;

  • remembering selections;

  • preventing fraud; and

  • maintaining website security.

Other technologies may be used for analytics, personalization, or advertising where permitted.

Your available choices regarding cookies may depend on your location, browser settings, and the consent tools made available on the Site.

7. Information We Receive From Other Sources

Not all personal information comes directly from you.

Kovane may receive information from third parties involved in operating our store or providing services on our behalf.

These may include:

  • Shopify;

  • payment processors;

  • shipping and fulfillment partners;

  • fraud-prevention providers;

  • analytics services;

  • advertising platforms;

  • customer-support tools;

  • marketing providers; and

  • other commercial partners.

The information received depends on the service provided and the relationship between Kovane and that third party.

8. Why We Process Personal Information

We may use personal information for several business and commercial purposes.

Order Processing and Customer Service

We may use information to:

  • process purchases;

  • confirm transactions;

  • prepare orders;

  • arrange delivery;

  • provide shipment updates;

  • handle cancellations;

  • administer returns or refunds;

  • manage customer accounts; and

  • respond to support requests.

Store Operation and Improvement

Information may be used to:

  • operate the Kovane website;

  • understand website performance;

  • improve product pages;

  • personalize certain features;

  • analyze customer journeys;

  • identify technical problems; and

  • develop or improve products and services.

Fraud Prevention and Security

We may process information to:

  • verify transactions;

  • identify suspicious activity;

  • detect attempted fraud;

  • protect customer accounts;

  • prevent unauthorized access;

  • investigate misuse; and

  • maintain the security of Kovane systems and services.

Marketing and Advertising

Where legally permitted, we may use personal information to:

  • send promotional emails;

  • send marketing messages;

  • measure advertising performance;

  • understand customer interests;

  • create or measure advertising audiences; and

  • display advertising that may be more relevant to particular users.

Marketing choices and opt-out rights are described further below.

Legal and Business Requirements

We may also process information where reasonably necessary to:

  • comply with applicable laws;

  • maintain business records;

  • respond to valid legal requests;

  • enforce our policies or agreements;

  • establish or defend legal claims;

  • protect Kovane, customers, or third parties; or

  • meet tax, accounting, regulatory, or compliance obligations.

9. Parties That May Receive Personal Information

Kovane may disclose personal information when necessary to operate our business or provide services to you.

Recipients may include the following categories.

Ecommerce and Technology Providers

We may disclose information to Shopify and other vendors that provide website hosting, ecommerce infrastructure, cloud services, analytics, security, customer service, or related technology.

Payment Providers

Information may be exchanged with payment processors, banks, card networks, fraud-prevention services, and other parties involved in processing transactions.

Fulfillment and Delivery Partners

We may provide necessary information to warehouses, fulfillment providers, shipping companies, logistics services, and carriers so that orders can be prepared and delivered.

Advertising and Marketing Providers

Where permitted by law, information may be shared or made available to marketing, analytics, or advertising partners that help us understand campaign performance or deliver relevant advertising.

Depending on your jurisdiction, certain advertising-related disclosures may legally be characterized as a “sale,” “sharing,” or use for targeted advertising.

Where applicable, you may have the right to opt out.

Professional and Legal Service Providers

We may provide information to accountants, lawyers, auditors, consultants, insurers, or other professional advisers where reasonably necessary.

Corporate Transactions

If Kovane or the business operating Kovane undergoes a merger, acquisition, financing, restructuring, sale of assets, change of control, or similar transaction, personal information may be disclosed or transferred as part of that process.

Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to comply with law, respond to a valid governmental or judicial request, investigate unlawful conduct, enforce our agreements, or protect legal rights.

10. Shopify and Your Information

Kovane's online store is powered by Shopify.

Shopify processes certain information when customers browse, interact with, or purchase through our store in order to provide ecommerce infrastructure and related services.

Information may therefore be transmitted to Shopify and certain companies or service providers working with Shopify.

Some processing may occur outside the country in which you live.

Depending on the Shopify services enabled for our store, Shopify may also process information obtained through interactions with Kovane, Shopify, or other Shopify-powered merchants for purposes described in Shopify's own privacy documentation.

For certain processing activities, Shopify may act independently as a controller or business responsible for determining how particular information is used.

Requests concerning processing performed independently by Shopify may therefore need to be directed to Shopify.

11. Advertising and Personalized Marketing

Kovane may use advertising services that help us measure campaigns and present ads to users who may be interested in our products.

Depending on the technologies enabled and applicable law, advertising providers may use information such as:

  • pages visited;

  • products viewed;

  • shopping activity;

  • device information;

  • identifiers; and

  • prior interactions with Kovane.

This information may be combined with information available to advertising platforms from other sources.

Depending on your location, you may have the right to object to or opt out of certain forms of targeted advertising, sharing, or sale of personal information.

12. Marketing Communications

If you receive promotional emails from Kovane, you may opt out of marketing emails by using the unsubscribe option included in those messages.

Choosing not to receive promotional communications does not prevent us from sending service-related messages that are necessary for your relationship with Kovane.

For example, we may continue to send communications concerning:

  • orders;

  • shipping;

  • account security;

  • payments;

  • refunds;

  • customer-service requests; or

  • important policy or service notices.

13. External Websites

The Kovane website may contain links to services, websites, applications, or social-media platforms operated by third parties.

Once you leave the Kovane website, the privacy practices of those third parties are governed by their own policies.

We do not control how an independent third party collects, uses, secures, or discloses information.

We therefore recommend reviewing the privacy policy of any external service before providing personal information.

A link from Kovane to an external service does not necessarily mean that Kovane endorses that service or its privacy practices.

14. Protecting Personal Information

Kovane uses reasonable administrative, organizational, and technical measures intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, database, transmission method, or storage system can be guaranteed to be completely secure.

For that reason, we cannot promise absolute security.

You should also take reasonable precautions when communicating sensitive information online and keep any account credentials confidential.

15. How Long Information Is Kept

We retain personal information for different periods depending on why the information was collected and how it is used.

Relevant factors may include the need to:

  • maintain your account;

  • process or document transactions;

  • provide customer service;

  • fulfill ongoing obligations;

  • maintain accounting records;

  • comply with legal requirements;

  • prevent fraud;

  • resolve disputes; or

  • enforce agreements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention practices.

16. Privacy of Children

Kovane is not intended to be used by children as an online shopping service.

We do not knowingly seek to collect personal information directly from children who are below the age at which they can lawfully provide consent or enter into relevant transactions in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to Kovane improperly, contact:

support@getkovane.com

We will review the request and take appropriate steps where required.

Kovane does not knowingly sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

17. Your Privacy Rights

Privacy rights differ depending on where you live.

Subject to applicable law and relevant exceptions, you may have rights concerning your personal information.

These may include the right to:

  • request access to personal information held about you;

  • obtain information about how your data is processed;

  • correct inaccurate personal information;

  • request deletion of certain information;

  • receive a portable copy of eligible information;

  • object to certain processing;

  • request restrictions on certain processing;

  • withdraw consent where consent is the applicable legal basis;

  • opt out of certain targeted advertising;

  • opt out of certain forms of data sale or sharing; and

  • appeal certain decisions relating to privacy requests.

These rights are not absolute and may be limited where an exception or competing legal obligation applies.

18. Global Privacy Control and Other Browser Signals

Where required under applicable privacy law, Kovane may recognize supported browser-based privacy preference signals.

If you access our Site with a valid Global Privacy Control (GPC) signal enabled, we may treat that signal as a request to opt out of qualifying sale or sharing activity for the browser or device from which the signal was received, where applicable law requires us to do so.

Other browser-based “Do Not Track” mechanisms may not be recognized where no legal or industry standard requires them to be honored.

19. Additional Rights for EEA and UK Users

Individuals located in the European Economic Area or United Kingdom may have additional rights under applicable data-protection law.

Depending on the circumstances, these may include rights to:

  • access personal data;

  • correct inaccurate data;

  • request deletion;

  • restrict processing;

  • object to processing;

  • receive certain data in a portable format; and

  • withdraw consent where processing relies on consent.

Withdrawal of consent does not make processing that occurred before withdrawal unlawful.

You may also have the right to lodge a complaint with the data-protection authority responsible for your country or region.

20. Exercising Your Privacy Rights

Privacy requests may be submitted by contacting:

support@getkovane.com

When necessary, we may request reasonable information to confirm your identity before acting on the request.

This helps protect personal information from unauthorized disclosure or deletion.

Where legally permitted, you may appoint an authorized representative to submit a request on your behalf.

We may require evidence that the representative has been authorized and may still ask you to verify your identity directly.

Kovane will not discriminate against you for exercising a privacy right available under applicable law.

21. International Processing of Information

Kovane operates with service providers and infrastructure that may be located in different countries.

As a result, personal information may be transferred to, stored in, or processed from a country other than the country where you live.

Privacy and data-protection laws may differ between jurisdictions.

When applicable law requires safeguards for an international transfer, we may use legally recognized mechanisms intended to protect transferred information.

For transfers from the European Economic Area or United Kingdom, these mechanisms may include:

  • adequacy decisions;

  • European Commission Standard Contractual Clauses;

  • UK-approved transfer mechanisms; or

  • another legally permitted safeguard.

22. Complaints and Concerns

If you have a question or concern about Kovane's handling of your personal information, we encourage you to contact us first so we can review the issue.

Email:

support@getkovane.com

Depending on where you reside, you may also be entitled to submit a complaint to a privacy or data-protection regulator or appeal a decision relating to a privacy request.

23. Business Transfers

If ownership or control of Kovane changes, customer and website information may form part of the assets involved in the transaction.

Examples include:

  • acquisition;

  • merger;

  • business sale;

  • corporate restructuring;

  • financing;

  • insolvency proceedings; or

  • transfer of business assets.

Any personal information involved in such a transaction will remain subject to applicable privacy-law requirements.

24. Changes to This Privacy Policy

Kovane may revise this Privacy Policy when necessary to reflect changes in:

  • our business operations;

  • technology;

  • service providers;

  • privacy practices;

  • legal requirements; or

  • the services offered through our store.

When the Policy is revised, the updated version will be posted on this page and the Last Updated date will be changed.

Where required by applicable law, we may also provide additional notice of material privacy changes.

25. Contact Kovane About Privacy

Questions about this Privacy Policy, privacy practices, or the exercise of privacy rights can be sent to:

Kovane Privacy Support
support@getkovane.com

For purposes of applicable privacy and data-protection law, Kovane acts as the controller of personal information where Kovane determines the purposes and means of its processing, except where another party, such as Shopify or another service provider, acts independently in relation to particular processing activities.