Shipping Policy

This Shipping Policy explains how Kovane processes orders, how delivery estimates are calculated, and what to do if something goes wrong while your package is in transit.

Delivery times shown below are approximate and may vary depending on the destination, carrier activity, customs review, seasonal demand, and other circumstances beyond our control.

1. Preparing Your Order

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

During this stage, our fulfillment team prepares the items, verifies the shipment information, and gets the parcel ready for carrier pickup.

Processing may take additional time during periods such as:

• major storewide promotions;

• holiday shopping periods;

• unexpected increases in daily order volume;

• inventory or warehouse disruptions; or

• events outside our reasonable control.

Weekends and public holidays are not normally counted as business days.

The fulfillment period occurs before the estimated transportation period begins.

2. Standard Delivery Estimates

After your package has been dispatched, the usual delivery ranges are:

• United States: 6–8 business days

• Canada: 6–8 business days

• United Kingdom: 6–8 business days

• Australia: 6–8 business days

• New Zealand: 6–8 business days

• All other available destinations: 7–10 business days

These ranges reflect typical shipping conditions and should be treated as estimates rather than fixed arrival commitments.

A parcel may arrive sooner or later than the estimated range.

Factors that can affect transit time include local carrier workloads, weather, international transport disruptions, customs inspections, remote delivery locations, and national holidays.

3. When Your Order Leaves Fulfillment

Once your shipment has been released to the carrier, you will normally receive a dispatch email at the address entered during checkout.

That email will include available tracking information so you can monitor the shipment as it moves through the delivery network.

A newly issued tracking number may not display movement immediately.

It can take time for the first carrier scan to appear after a shipping label has been created or the parcel has entered the carrier's network.

4. International Deliveries

Cross-border orders may be reviewed by customs authorities before final delivery.

Depending on the destination country, local authorities may charge additional amounts such as:

• import duties;

• customs charges;

• VAT or similar taxes;

• brokerage charges; or

• local processing fees.

Unless Kovane specifically states during checkout that these amounts are included, such charges are payable by the recipient.

Kovane does not set, collect, or control fees imposed independently by customs agencies or local authorities.

We also cannot control the amount of time a shipment remains under customs review.

5. Unexpected Transit Delays

After dispatch, your order travels through third-party carrier and logistics networks.

Although most shipments arrive within the estimated timeframe, transportation interruptions can occur.

Examples include:

• carrier backlogs;

• missed or delayed scans;

• severe weather;

• customs processing;

• transportation network disruptions;

• local delivery restrictions;

• address-access issues; or

• unusually heavy seasonal volume.

If a package appears delayed, please review the latest tracking events first.

Our support team can also assist with reviewing the available shipment information and, where appropriate, help initiate a carrier inquiry.

6. Missing or Lost Parcels

If tracking has stopped updating for an unusual period or there is reason to believe the package has been lost in transit, contact Kovane Support.

We may need to review the tracking history or communicate with the applicable logistics provider before determining the appropriate resolution.

Refunds, replacements, or other remedies are assessed according to the circumstances of the shipment, applicable consumer rights, and any shipping protection purchased with the order.

Selecting standard shipping does not automatically create additional shipping insurance unless such protection is expressly included in the option selected during checkout.

7. Optional Insured Priority Delivery

Where offered, Insured Priority Shipping provides customers with an upgraded shipping option that includes additional protection for qualifying loss or transit damage.

Orders placed with this option may also receive prioritized handling during the fulfillment stage.

This service does not guarantee that a shipment will arrive on a specific calendar date.

A request involving an insured shipment must be reported within 7 days of the delivery event or delivery status recorded by the carrier, where applicable.

To review a claim, Kovane may ask for supporting evidence such as:

• your order number;

• shipment tracking information;

• photographs of the parcel;

• photographs of damaged items;

• the shipping label; or

• other information reasonably related to the delivery issue.

Coverage applies only in accordance with the conditions attached to the applicable insured shipping option.

8. Incorrect or Incomplete Addresses

The customer is responsible for entering accurate delivery details before completing checkout.

Please verify information such as:

• recipient name;

• street and house number;

• apartment, suite, or unit number;

• postal or ZIP code;

• city;

• state, province, or region; and

• destination country.

If an address error is noticed shortly after purchase, contact us immediately.

We may be able to correct the information if the order has not yet reached a stage where changes are no longer possible.

Once a parcel has been dispatched, Kovane cannot guarantee that the destination can be changed.

Where a shipment is delivered according to inaccurate information supplied during checkout, Kovane may be unable to issue a replacement or refund, subject to applicable law.

9. Orders Showing as Delivered

A carrier may occasionally mark a shipment as delivered before the customer has located the parcel.

If your tracking status says delivered but the package is not immediately available, we recommend checking:

• entrances or other safe delivery areas around the property;

• your mailbox or parcel locker;

• household members;

• neighbors;

• reception or concierge areas;

• apartment mailrooms; and

• building management where relevant.

You may also contact the carrier directly and provide the tracking number for additional delivery details.

If the shipment still cannot be located, contact Kovane Support so we can review the available delivery information with you.

10. Peak Seasons and Promotional Periods

Fulfillment and carrier networks may experience significantly higher volume at certain times of the year.

Longer-than-usual processing or shipping times may occur during events such as:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• large Kovane sales; or

• other high-demand periods.

We continue processing orders as efficiently as reasonably possible during these periods, but normal estimates may be affected by increased warehouse and carrier volume.

11. Shipping Protection and Responsibility

Kovane is responsible for preparing your order and transferring it to the appropriate shipping network.

Once a shipment is moving through a third-party carrier system, certain transportation events are outside our direct control.

This includes delays or disruptions created solely by carriers, customs authorities, weather, transportation networks, or circumstances occurring after confirmed delivery.

Nothing in this Policy is intended to exclude any legal responsibility that Kovane cannot lawfully exclude.

Where a delivery issue occurs, we will assess the available tracking information, selected shipping method, applicable coverage, and relevant consumer protections before determining the appropriate resolution.

12. Changes to This Shipping Policy

We may revise this Shipping Policy when shipping methods, carrier arrangements, destinations, fulfillment procedures, or other operational requirements change.

The version displayed on this page will be the current version.

Orders already placed will generally remain subject to the shipping terms communicated at the time of purchase, unless applicable law requires otherwise.

13. Contact Kovane Support

For questions about dispatch, tracking, international delivery, or a shipment problem, contact:

Kovane Support
support@getkovane.com

For faster assistance, include your order number and the email address used to place the order.